Exchanges and Replacements

Do You Offer Exchanges For Different Sizes Or Colors?
Yes, we offer exchanges for different sizes or colors of the same item, subject to availability. Please contact our customer support team to initiate an exc...
Wed, 10 Apr, 2024 at 9:47 AM
Can I Return An Item Purchased With A Gift Card?
We're pleased to offer gift cards for purchase. However, please note that once purchased, gift cards are non-returnable. 
Wed, 10 Apr, 2024 at 9:47 AM
In What Form Are Refunds Issued?
Refunds are issued back to the original payment method and typically take 5-10 days to process, depending on the financial institution.
Wed, 10 Apr, 2024 at 9:48 AM
What Documentation/Proof Do You Require For Sending Replacements Or Refund?
To process replacements or refunds, we request photos and videos documenting the issue, accompanied by a detailed description.
Wed, 10 Apr, 2024 at 9:48 AM
If An Item Is Out Of Stock, What Are The Replacement Or Substitution Options?
If an item is out of stock, we can offer an alternative product or provide a refund, depending on your preference and the availability of alternative option...
Wed, 10 Apr, 2024 at 9:49 AM
Can Customers Request Expedited Shipping For Replacements If Needed Urgently?
We are continuously evaluating our shipping options to provide the best service possible, but currently, we are unable to offer expedited shipping for repla...
Wed, 10 Apr, 2024 at 9:49 AM
If Multiple Items In One Order Are Affected, Can The Entire Order Be Replaced?
For orders with multiple affected items, the possibility of replacing the entire order is determined on a case-by-case basis. Please reach out to our custom...
Wed, 10 Apr, 2024 at 9:50 AM
Can Replacements Only Be Shipped To The Original Delivery Address?
No, it can be shipped to your preferred address. It may be the original or a new address.
Wed, 10 Apr, 2024 at 9:50 AM